خلاصہ

Overall Experience 11 Years, 1 Months
Ufone Experience 5 Year(s), 11 Month(s)
Telenor Experience 3 Years
Agri Award Int 5 Month

Seeking for a Long term & Permanent position in any of the Customer Service Or Sales &
Distribution department or for any suitable department Telecommunication / FMCG / Pesticides, whereas I could utilize my skills, education, abilities & experience in the field of Customer Services and sales and marketing to ensure the company's success.

پراجیکٹس

Project Customer Services
Telecommunication Market Intelligence Report (Retail Sales)

تجربہ

کمپنی کا لوگو
Manager Sales & Marketing
Al Hayat & Co Pvt Ltd
دسمبر ۲۰۱۷ - موجودہ | Karachi, Pakistan

❂ Job Description

✔ Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
✔ Compare a property with similar properties that have recently sold in order to determine its competitive market price.
✔ Generate lists of properties that are compatible with buyers\' needs and financial resources.
✔ Display commercial, industrial, agricultural, and residential properties to clients and close the deal.
✔ Advise Investors to invest money on suitable project in order to gain healthy return.
✔ Conduct meetings between buyers and sellers when details of transactions need to be negotiated.
✔ Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
✔ Visit properties to assess them before showing them to clients.
✔ Investigate clients\' financial and credit status in order to determine eligibility for financing.
✔ Handling Sales Agents for outdoor activities.
✔ Handling inbound sales team to get the business through telesales.
✔ Conduct seminars and training sessions for sales agents/brokers in order to improve more sales.

کمپنی کا لوگو
Area Sales Manager
Agri Award International
مئی ۲۰۱٦ - دسمبر ۲۰۱۷ | Larkana, Pakistan

Agri Award International (Sales Department Pesticides)
Since: 20th May 2016 – Continue - Area Sales Manager (Territory Manager)

❂ Job Description

✔ Main Product, Zink 4G, Haryali Gold, Schone and Car Tap.
✔ To ensure the availability of the product to all the dealers/retailers and to push them to sell maximum bags.
✔ To make the Bags and granular deals with land lords and to give supply on the door step for the field/crops.
✔ Ensure daily work schedule assigned runs smoothly and is completed in an efficient manner.
✔ Prepare and maintain all required records of Landlords and reports in an accurate and timely manner.
✔ Communicate and discuss any account problems with management to include dry areas, excessive wet areas, insect/disease damage, broken sprinklers, running water and unwanted plants.
✔ Identify plant diseases to determine the appropriate course of treatment and inspect landscaping to determine treatment needs.
✔ Gather all the landlords and field owners to create a seminar to promote the latest product of Agri Awards.
✔ Take follow-ups of the product feedback and encourage to place more orders.
✔ Reporting to GM

کمپنی کا لوگو
Senior Executive Business Development
SBT Japan (Sales Department Pakistan Region)
جون ۲۰۱۴ - مئی ۲۰۱٦ | Karachi, Pakistan

❂ Job Description.

✔ To Sell Japanese Used Cars to international customers. Suzuki, Toyota, Nissan, Daihatsu and much more.
✔ Responsible to meet the monthly targets.
✔ To review the daily stock and to update the customers and dealers.
✔ To prepare the promotional offers and make the deal and negotiate with interested buyers.
✔ To find out new local dealers and commission agent plus individual buyers and to sell them vehicles of their requirements.
✔ To convince competitors dealers and to bring them on board to do business with SBT Japan
✔ Strong coordination and communication with management sales staff and reporting authority.
✔ To develop business and achieve sales targets set by the management.
✔ Reporting To Local Manager.

کمپنی کا لوگو
Senior Executive Customer Cares
Ufone GSM (Contact Center Karachi At 333)
اگست ۲۰۰۸ - ستمبر ۲۰۱۳ | Karachi, Pakistan

❂ Job Description.

✔ Provide customer services of the highest level.
✔ Managing Team, updating them with product knowledge and to improve their quality and quantity. (in case of special task)
✔ Understand the impact of attitude in handling calls professionally.
✔ Effectively deal with job stress, angry callers, and upset customers.
✔ Respond to customer Queries and to resolve customer complaints.
✔ Provide customers with product and service information.
✔ Identify and escalate priority issues and achieving daily call targets with quality services.

کمپنی کا لوگو
Sales & Customer Service Center Executive
Telenor Pakistan - Business Center
مئی ۲۰۰۷ - جون ۲۰۰۸ | Sukkur, Pakistan

❂ Job Description.

✔ To resolve customer queries within the benchmarked time.
✔ To achieve monthly revenue targets.
✔ To provide product information like prepay/postpay tariffs & motivating customers to buy our product.
✔ To keep strongly follow-ups on daily basis issues i.e. technical issues/system/network issues, & to get them resolved
by the concern departments/ I.T/ NOC on time.
✔ Remained Back-up Supervisor in the absence of Branch Manager.

✔ Additional responsibilities given by the Branch Manager were ▬ ❝Making of inventory & to issue it to front-end team,
Closing of Morning & evening shifts correspondingly, Making of monthly Roosters, to keep up to date regarding
Individual targets performances to Branch Manager as well Regional Manager, to look after the POS material on
Daily bases at counters, Chronicles, Frames, Display vertical standees & to make the necessary changing according to
the Promotions, Day end closing & Reporting to Branch Manager, Regional Manager & S&SC Planning Team, to look after Finance related issues like cash deposits, cash handling, Interim Audit & Monthly Audits.❞

کمپنی کا لوگو
Customer Relation Manager
Telenor Franchise
مئی ۲۰۰۵ - مئی ۲۰۰۷ | Larkana, Pakistan

❂ Job Description.

✔ The responsibility of managing the team.
✔ To keep proper Administration at Franchise.x`
✔ To achieve franchise monthly targets i-e. Prepay, Postpaid. Recharge & MNP.
✔ To issue inventory to the team & getting day end closing, maintaining DSR and Reporting to the
Respective TSS – Territory sales Supervisor on daily basis.
✔ To keep strongly follow-ups on daily basis issues i-e. Technical issues, system issues, network issues and
To get them resolved by the concerns departments on time.
✔ Making of inventory requisition, preparing DDS and to process it for the necessary request/Stock.
✔ To ensure company policies and to make strict compliance to the front end team.
✔ To keep competitors market’s updates and in-house information & to prepare promotions accordingly.
✔ Highest achievement in a month @ Franchise 600 Sims + 1, 40,000/- Recharge.

کمپنی کا لوگو
Customer Service Officer / RSO - Retail Sales Officer
Ufone PTML (Franchise)
فروری ۲۰۰۵ - جون ۲۰۰٦ | Larkana, Pakistan

✔ Responsibility of handling bill payment customers.
✔ Handling walk-in customer on daily basis.
✔ Managing Files and record up to date for audits.
✔ Making of SIM replacements & activating postpaid numbers.
✔ Escalate service related issues and to keep strongly follow-ups.
✔ To activate Value added service like, GPRS/MMS & to provide them with manual configuration,
✔ To enable Conference Calling, Voicemail services, MCN, Delivery report and others.
✔ Supplying Sims to the retailers and to gain FCA
✔ Payment Recovery Responsiility from Market.

تعلیم

Shah Abdul Latif University
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, Masters in Human Resource Management‎
Bachelor of Computer Science
CGPA 3.9/4
2009
Shah Abdul Latif University
ماسٹرز, ماسٹر آف ایجوکیشن, Masters‎
B.Sc.
CGPA 3.6/4
2008
Shah Abdul Latif University
بیچلرز, بیچلرز ان کامرس, B.com‎
Educational Leadership and Management, E-Commerce, Accounting & Finance
درجہ B+
2006

پیشہ ورانہ مہارتیں

ماہر Development Development
ماہر Distributors
ماہر End To End Sales
ماہر Executive Presentation Skills
ماہر Installation and Software Configuration
ماہر International Business Exposure
ماہر Key Account Management
متوسط Knowledge of FMCG
ماہر Lead in
ماہر Product Distribution Skills
ماہر Relations Management
ماہر Territory Management
متوسط مبيعات القناة
ماہر تقوية العلاقات مع العملاء

زبانیں

ماہر سرائیکی
ماہر سندھی
ماہر پنجابی
ماہر انگریزی
ماہر اردو

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